What is Click & Collect?

Click & Collect provides you with a more convenient way to collect your online orders. If you place an order online, it will be ready and waiting for you from the same day, allowing you to collect you order in store at a time which is convenient for you. Giving you full peace of mind as to when you will receive your order, without having to worry about not being home and missing the postman.


What does it cost ?

click and collect at The Bike Factory is completely FREE. Simply place your order and we will make sure it's ready for you to collect at the time you requested.


Will I be notified when my order arrives in store?

An email and SMS confirmation will be sent to you once your order is ready for collection. (You will only receive a SMS notification if you have entered your mobile number in the ‘SMS Delivery Notification’ field during check out.)

How long do I have to collect my order?

You have 7 calendar days to collect your order after notification that your order is "ready for collection". Please bring your email or SMS confirmation and in some instances may need identification.